Our requirements for dealers are relatively simple. Our first priority is to make sure people who sell our products properly represent them to the end user. We also want to make sure our dealers honor our industry leading 90-day money back guarantee.
The material below covers the highlights of our Dealer Information Package. You can download the complete copy here.
You can download a copy of our Dealer Agreement here.
PRODUCT INDENTIFICATION
As an active, authorized, LIVINGWATERS® dealer you may advertise yourself as a “Dealer” and/or “Authorized Reseller” of LIVINGWATERS® products. Please note that you may not re-brand our product with your own proprietary name.
YOUR WEBSITE
Do not make any representations as to the capability of our systems that are in any way different than the ones we make in our materials. For dealers who sell primarily through the web, your best bet is to use the images and information that we provide on our websites at: www.livingwatersway.com or www.consciouslivingsystems.com.
CALIFORNIA SALES
California began a new certification program a few years ago that requires all water treatment products advertised for sale in California be certified by California approved laboratories to NSF standards. Even if a product is already certified by the NSF (as ours are) it must be recertified by California.
This is a very expensive process. Many industry-leading manufacturers like Doulton® have opted not to re-certify their products in California. Because our cartridge-based systems contain Doulton® ceramic cartridges they are not certified for sale in California. Our reverse-osmosis products are certified so they are not affected.
Systems not certified for sale in California should be identified as such where you sell these products on your site. If a California resident or existing customer calls and asks to buy our products, it is our understanding that you may fill their order as long as they understand that the product is not certified by California. You simply cannot advertise uncertified products to California residents.
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ORDERING PROCESS
Whatever process you use to garner an order, just make sure that what is being ordered is clear and that you get an accurate shipping address that is transmitted to us either by fax or by email. We do not accept orders by phone because if there is a mistake on the order, there is no way to verify whose problem it is. We will ship the product that is ordered to the address that is on the order. If we make a mistake we will stand behind it. If you make a mistake, whatever it takes to correct the mistake will be at your expense.
SHIPPING AND HANDLING
We will drop ship to your customers. Dealer shall be responsible for actual costs of shipping and handling plus a $10 per box drop-ship charge. We can ship by UPS, USPS or FedX.
INVOICING
We suggest that you bill your customer on an invoice sent by email or fax. Our package to the customer will be labeled with a shipping label that states our return address and will contain a packing slip only.
Once your customer has paid for their system and you place the order with us, you will be sent a copy of our invoice by either email or fax.
PAYMENT
You must pay for all products in advance before they will be shipped. We accept payment by VISA, MasterCard, American Express or PayPal. Once payment has been approved (usually within a few minutes) we will process the order. Most orders received by 11:00 AM are shipped the same day. Orders received after 11:00 AM are shipped the next day. Occasionally a backorder is unavoidable. If that happens you will be notified immediately.
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SERVICE
Our product manuals have been carefully prepared to contain all the information a customer might need to install, operate, and service their water treatment systems appropriately. Be aware that even though we ship appropriate manuals with every product, our experience is that most customers don’t take the time to read them and/or they throw them away or lose them.
As the dealer, you are primarily responsible for answering your customer’s questions about product use, installation, troubleshooting, etc. so we recommend that you get a copy of these manuals and read them. You or your customers may download a copy of all manuals from our website here. We are happy to help you if you get confused, but we ask that you become familiar enough with our products that we don’t have to handle your normal customer service issues for you.
On rare occasions, you may encounter a customer who has become very confused or difficult. We ask you to have patience with such people. Patiently taking things a step at a time usually resolves any problem.
DEALER IDENTIFICATION AND PRODUCT LABELING
Customers will need to order replacement cartridges. They may also want to buy additional systems as gifts or for other locations. They may have questions about how to replace cartridges after the system has been in place for awhile and water flow has diminished. Because customers tend to lose manuals, invoices, and other such materials that arrive when the system is purchased, they tend to look on the product for contact information and call whatever number they find there.
You can help yourself and your customers by making sure they have a way to contact you:
- If you will send us the letters, we will include a letter from you to your customer in the package. This should thank your customer for their business and contain your contact information in case the customer needs a question answered or wants to reorder another system or replacement cartridges for their existing system.
- We will list your company, its logo, and your contact information as well as a link to your site as an authorized reseller on our website.
- You can either stamp our brochures with your contact information, or you can have brochures professionally printed with your contact information in the spaces provided. To help you, for a fee of $45 for the first piece, and $25 for any additional pieces, we will prepare artwork listing your dealer name as an authorized reseller of any product for which we have a current brochure. This artwork will come to you in two forms. One will be high resolution artwork suitable for printing, the other will be low resolution artwork in PDF format that you can post on a website for your customers to download.
To take advantage of this program you will need to send us your artwork/company logo and contact information you want on the label/letter/website. You will also need to send us the text you want for the one page letter.
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CUSTOMER PROTECTION
As long as you remain on “active dealer” status with Conscious Living Systems, Inc. your customers will not be allowed to order anything from us without your involvement. If your customer calls us we will look up their order and if they bought their system through you, they will be referred back to you to place the order.
MARKETING MATERIALS
Once your application for a dealership is approved, you will be given a link that will take you to a protected page where you will find your dealer price list, as well as a copy of our most current product list. PDF copies of our marketing brochures can be found here.
As explained in the section entitled “Dealer Identification and Product Labeling” above, for an fee you can order artwork imprinted with your company name as an “authorized dealer” for your marketing purposes.
DO NOT ADD YOUR NAME IN PLACE OF OURS TO OUR MATERIALS IN ANY FORM. This practice amounts to re-branding, and this is a practice that is strictly prohibited by our Agreement.
Many of our dealers report great success offering to leave a LWCT2 with their customers for a week or so. When they return they find that people are reluctant to give up the unit and either buy it, or an undercounter unit to replace it. If you decide to try this, I recommend you buy several LWCT2 units you can use as demos.
PRICING
We do our best to keep our prices as low and stable as possible. However, due to currency fluctuations and/or commodity price increases (as has recently happened to the price of copper,) prices for finished products in the industry can change rapidly and dramatically at times.
We post our current price list on our protected dealer page. If you are a dealer and need access to that page, call our offices at 719-687-2928 and we will send you the instructions if you have lost them. We will also notify you of product and/or price changes as soon as they occur by email. If requested, we will send you a price list by regular mail.
NOTE: You will be charged according to our current price schedule so make sure your prices are accurate!
If you have any questions, or if there is anything we can do to help you, please don’t hesitate to ask.
Respectfully,
Lono Ho’ala
President — Conscious Living Systems, Inc.
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